At Coffee Chemistry ("we", "our", or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you when you visit our website or purchase our products.
By accessing or using the Coffee Chemistry website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal Information
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:
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Full Name
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Email Address
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Mobile Number
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Billing and Shipping Address
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Order History
Payment Information
Payments are securely processed by trusted third-party payment providers. Coffee Chemistry does not store your debit card, credit card, banking, or UPI credentials on our servers.
Technical Information
When you browse our website, we may automatically collect certain technical details, including:
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IP address
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Browser type
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Device information
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Operating system
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Pages visited
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Time spent on the website
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Referral source
This information helps us improve website performance and user experience.
2. How We Use Your Information
Your information may be used to:
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Process and deliver your orders
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Provide customer support
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Send order confirmations and shipping updates
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Improve our products and website
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Respond to your enquiries
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Prevent fraud and unauthorized activities
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Comply with legal obligations
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Send promotional offers or newsletters if you have chosen to receive them
You may unsubscribe from marketing communications at any time.
3. Cookies
Our website uses cookies and similar technologies to improve functionality and enhance your browsing experience.
Cookies may help us:
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Remember your preferences
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Keep products in your shopping cart
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Understand website traffic
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Improve website performance
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Deliver a smoother shopping experience
Most web browsers allow you to disable cookies, although some features of the website may not function correctly if cookies are turned off.
4. Sharing of Information
Coffee Chemistry values your privacy and does not sell or rent your personal information.
We may share limited information only with trusted service providers who assist us in operating our business, including:
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Payment gateway providers
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Shipping and courier partners
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Technology and hosting providers
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Customer support platforms
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Analytics and marketing service providers
These partners receive only the information necessary to perform their services and are expected to protect your information.
5. Data Security
We take reasonable administrative, technical, and organizational measures to safeguard your personal information from unauthorized access, misuse, alteration, or disclosure.
While we strive to maintain strong security practices, no method of internet transmission or electronic storage can guarantee complete security.
6. Data Retention
We retain your personal information only for as long as necessary to:
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Complete your orders
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Maintain business records
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Meet legal and regulatory requirements
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Resolve disputes
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Enforce our agreements
When your information is no longer required, we securely delete or anonymize it where reasonably possible.
7. Your Rights
Subject to applicable laws, you may request to:
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Access your personal information
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Correct inaccurate information
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Update your details
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Request deletion of your personal information
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Withdraw consent for marketing communications
Certain information may need to be retained where required by law or for legitimate business purposes.
8. Third-Party Websites
Our website may contain links to external websites or services.
Coffee Chemistry is not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.
9. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
If we become aware that such information has been submitted, we will take reasonable steps to remove it.
10. Updates to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our business, technology, or legal obligations.
Any updates will be published on this page along with the revised effective date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.