At Coffee Chemistry, we are committed to delivering freshly roasted coffee and other products safely and efficiently. This Shipping Policy outlines how we process, ship, and deliver your orders.
1. Order Processing
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Orders are processed on business days (Monday to Saturday), excluding public holidays.
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Most orders are processed within 1–2 business days after successful payment confirmation.
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During festive seasons, promotional campaigns, or periods of high order volume, processing times may be slightly longer.
Once your order has been dispatched, you will receive a confirmation email or SMS with shipment tracking details.
2. Delivery Timeline
Estimated delivery times are as follows:
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Metro Cities: 2–5 business days
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Other Cities & Towns: 3–7 business days
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Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, Coffee Chemistry may offer free shipping promotions based on order value or promotional campaigns.
4. Delivery Partners
To ensure reliable delivery, Coffee Chemistry works with trusted courier and logistics partners.
The courier partner assigned to your order may vary depending on your delivery location and service availability.
5. Order Tracking
After your order has been shipped, you will receive:
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Order confirmation
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Shipment tracking number
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Courier partner details
You can use the tracking information to monitor the progress of your delivery.
6. Delivery Attempts
Our courier partners will generally make multiple delivery attempts.
If delivery cannot be completed due to reasons such as:
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Incorrect or incomplete address
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Customer unavailable
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Incorrect contact details
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Refusal to accept delivery
the package may be returned to Coffee Chemistry. Additional shipping charges may apply if the order needs to be shipped again.
7. Address Accuracy
Customers are responsible for providing accurate shipping information, including:
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Full name
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Complete delivery address
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Landmark (if applicable)
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Postal/PIN code
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Mobile number
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Email address
Coffee Chemistry shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address details.
8. Delays Beyond Our Control
While we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:
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Severe weather conditions
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Natural disasters
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Public holidays
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Transportation disruptions
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Government restrictions
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Courier operational delays
In such cases, we appreciate your patience and understanding.
9. Damaged or Incorrect Deliveries
If your order arrives:
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Damaged
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Tampered with
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Incomplete
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Different from what you ordered
please contact our customer support within 48 hours of receiving the package.
To help us investigate your request, please include:
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Your order number
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Photographs of the package
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Photographs of the product received
We will review the issue and provide an appropriate resolution in accordance with our Refund & Return Policy.
10. International Shipping
At present, Coffee Chemistry primarily delivers within India.
If international shipping becomes available, the list of supported countries and applicable shipping charges will be updated on our website.