At Coffee Chemistry, we take great care in roasting, packaging, and delivering our products. Since coffee, tea, and other food items are perishable in nature, our return and refund policy is designed to ensure fairness while maintaining product quality and food safety.
Please read this policy carefully before placing your order.
1. Eligibility for Returns
Due to the consumable nature of our products, we generally do not accept returns once an order has been delivered.
However, we may offer a replacement or refund if:
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You receive a damaged product.
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You receive an incorrect item.
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The product is defective or unusable upon delivery.
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The package appears to have been tampered with during transit.
2. Reporting an Issue
If you experience any of the above issues, please contact us within 48 hours of receiving your order.
To help us review your request, please provide:
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Your order number
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A brief description of the issue
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Clear photographs of:
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The outer packaging
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The shipping label
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The product received
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The damaged or defective item (if applicable)
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Requests received after the specified time may not be eligible for replacement or refund.
3. Non-Returnable Items
For hygiene and food safety reasons, we cannot accept returns for:
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Opened coffee or tea products
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Products that have been consumed or partially used
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Items damaged due to improper storage or handling after delivery
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Products purchased during clearance or special promotional sales, unless received damaged or incorrect
4. Refund Approval
Once we receive your request, our team will review the information provided.
If your claim is approved, Coffee Chemistry may, at its discretion:
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Replace the product,
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Issue a refund to the original payment method, or
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Provide store credit where appropriate.
Our decision will depend on the nature of the issue and the supporting information submitted.
5. Refund Timeline
Approved refunds are generally processed within 5–7 business days after confirmation.
The time taken for the refunded amount to appear in your account may vary depending on your bank or payment service provider.
6. Order Cancellation
You may request cancellation of your order before it has been packed or dispatched.
Once an order has been shipped, it cannot usually be cancelled.
If a cancellation request is approved before dispatch, any eligible refund will be processed through the original payment method.
7. Failed Deliveries
If an order cannot be delivered because of:
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An incorrect or incomplete delivery address
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Incorrect contact details
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Repeated unsuccessful delivery attempts
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Refusal to accept the shipment
the order may be returned to Coffee Chemistry.
Re-shipping charges may apply if you request the order to be sent again.
8. Quality Assurance
Every Coffee Chemistry product undergoes quality checks before dispatch.
Natural variations in coffee beans—including differences in aroma, flavour notes, roast colour, or appearance between batches—are expected characteristics of specialty coffee and are not considered manufacturing defects.