Terms and conditions

Welcome to Coffee Chemistry. These Terms & Conditions ("Terms") govern your access to and use of the Coffee Chemistry website, products, and services. By browsing this website, creating an account, or placing an order, you agree to be bound by these Terms along with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies published on this website.

If you do not agree with these Terms, please discontinue the use of our website.

1. About Coffee Chemistry

Coffee Chemistry is an online specialty coffee brand offering freshly roasted coffee beans, signature coffee blends, tea drip bags, brewing equipment, and related products through its eCommerce platform.

Our online store is hosted on Shopify, which provides the technology required to operate our online business securely.

2. Changes to These Terms

We may update these Terms whenever necessary to reflect changes in our services, business operations, or applicable laws.

Any revised Terms become effective immediately after they are published on this page. Your continued use of the website following such updates indicates your acceptance of the revised Terms.

3. Eligibility

By using this website, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide is accurate and complete.
You will use this website only for lawful purposes.

If you register an account, you are responsible for maintaining the confidentiality of your login credentials.

4. Acceptable Use of the Website

When using the Coffee Chemistry website, you agree not to:

Use the website in violation of any applicable law.
Attempt unauthorized access to our systems, servers, or databases.
Copy, reproduce, modify, distribute, or commercially exploit website content without prior written permission.
Introduce viruses, malware, or harmful software.
Use automated software, bots, spiders, or scraping tools to collect website data.
Misrepresent your identity or impersonate another individual or organization.
Interfere with the security, functionality, or performance of the website.
Use the website for fraudulent, abusive, or illegal activities.

Coffee Chemistry reserves the right to suspend or permanently restrict access if these Terms are violated.

5. Product Information

We make every reasonable effort to ensure that product descriptions, photographs, pricing, specifications, and availability are accurate.

However:

Product images are intended for reference and may differ slightly from the actual product.
Packaging may be updated from time to time.
Coffee is a natural agricultural product, and flavour, aroma, roast level, and appearance may vary between batches.

Such variations do not constitute product defects.

6. Pricing

All prices displayed on the website are in Indian Rupees (INR).

Applicable taxes and shipping charges will be calculated during checkout where relevant.

Coffee Chemistry reserves the right to revise prices, discontinue products, or modify promotional offers without prior notice.

7. Placing an Order

To purchase products through our website, you will be required to provide information such as your name, contact number, email address, billing address, shipping address, and payment details.

After placing an order:

You will receive an order confirmation via email or SMS.
Confirmation of receipt does not necessarily mean acceptance of your order.
Coffee Chemistry may decline or cancel orders due to stock limitations, pricing errors, suspected fraudulent activity, payment verification issues, or other legitimate business reasons.

Where payment has already been received for a cancelled order, an appropriate refund will be initiated.

8. Payment

Payments made on Coffee Chemistry are processed using secure third-party payment gateways.

Available payment methods may include:

Credit Cards
Debit Cards
UPI
Net Banking
Digital Wallets
Buy Now Pay Later services (where available)

Coffee Chemistry does not store your complete card or banking information.

9. Shipping & Delivery

Orders are generally processed within the timelines mentioned on the website.

Delivery estimates depend on:

Product availability
Delivery location
Courier partner operations
Public holidays
Weather conditions
Other unforeseen circumstances

While we strive to deliver orders promptly, delivery dates are estimates and cannot always be guaranteed.

10. Order Cancellation

Customers may request cancellation before an order has been packed or dispatched.

Once an order has been shipped, cancellation may not be possible or may be subject to applicable shipping and handling charges.

Please refer to our Cancellation and Refund Policy for complete details.

11. Returns & Refunds

Due to the consumable nature of coffee and tea products, returns are accepted only in limited situations, including:

Products received in a damaged condition.
Incorrect items delivered.
Manufacturing defects.

Customers should notify Coffee Chemistry within the period specified in our Refund Policy and provide supporting photographs where required.

Approved refunds will be processed through the original payment method.

12. Intellectual Property

All content available on this website, including but not limited to:

Coffee Chemistry name and branding
Logos
Product names
Images
Videos
Product descriptions
Website design
Graphics
Text
Icons

is owned by or licensed to Coffee Chemistry and is protected under applicable intellectual property laws.

No part of this website may be copied, reproduced, republished, distributed, or used for commercial purposes without prior written permission.

13. Third-Party Services

Certain services available through our website may be provided by independent third parties, including payment gateways, logistics providers, analytics services, and other technology partners.

Coffee Chemistry is not responsible for the policies, practices, or content of third-party websites or services.

14. Website Availability

Although we aim to provide uninterrupted access to the website, temporary interruptions may occur because of maintenance, technical issues, internet failures, or circumstances beyond our control.

Coffee Chemistry does not guarantee uninterrupted availability of the website at all times.

15. Disclaimer

All information, products, and services available on this website are provided on an "as available" and "as is" basis.

To the maximum extent permitted by law, Coffee Chemistry disclaims all warranties, whether express or implied, including warranties relating to merchantability, fitness for a particular purpose, or uninterrupted website availability.

16. Limitation of Liability

To the extent permitted under applicable law, Coffee Chemistry shall not be responsible for indirect, incidental, consequential, or special damages arising from:

Use of the website.
Inability to access the website.
Delay in deliveries.
Product availability.
Technical errors.
Third-party service interruptions.

Where liability cannot legally be excluded, Coffee Chemistry's maximum liability shall be limited to the amount paid by the customer for the relevant order.

17. Indemnity

You agree to indemnify and hold harmless Coffee Chemistry, its directors, employees, affiliates, and partners against any claims, liabilities, losses, damages, costs, or expenses arising from your misuse of the website or breach of these Terms.

18. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any dispute relating to these Terms or the use of this website shall be subject to the exclusive jurisdiction of the competent courts in the city where Coffee Chemistry operates.